1. About These Terms

These Terms of Service apply to your use of jenineshaw.com, including its pages, blog posts, newsletters, resources, digital products, eBooks, coaching services, therapy services and any other content, products, or services made available through this website. Throughout these terms, “I,” “me,” and “my” refer to Jenine Shaw. “You” and “your” refer to any visitor, subscriber, customer, purchaser, or coaching client using this website or its related products and services. By accessing this website, submitting information, purchasing a product, or engaging my services, you confirm that you have read, understood, and agreed to these terms. If you do not agree with these terms, please do not use this website or purchase its products or services.

 

2. Eligibility and Appropriate Use

You must be at least the age of majority in your province or territory of residence to purchase products or coaching services through this website. You agree to use this website, its content, products, and services only for lawful purposes. You may not use the website in a way that could damage, disable, interfere with, or compromise its operation, security, or availability. You may not attempt to gain unauthorized access to any area of the website, customer account, payment system, digital product, or other system connected to this website.

 

3. Educational and Informational Purposes

The information provided through this website, blog posts, newsletters, eBooks, workbooks, digital products, social media content, and other resources is provided for general educational and informational purposes only. This content does not constitute psychotherapy, counselling, medical advice, mental-health treatment, diagnosis, legal advice, financial advice, or any other individualized professional service. It should not be used as a substitute for advice or care from a qualified professional who is familiar with your individual circumstances. Accessing this website, reading its content, subscribing to communications, or purchasing a product does not create a coach-client, psychotherapist-client, or other professional relationship with Jenine Shaw. You are responsible for using your own judgment when deciding whether and how to apply any information provided.

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4. Coaching Is Not Psychotherapy

Life coaching and psychotherapy are separate services with different purposes, scopes, and professional relationships. Coaching is a collaborative and forward-focused service intended to support personal growth, mindset development, goal setting, decision-making, accountability, and follow-through. Coaching does not include the assessment, diagnosis, or treatment of mental-health conditions. It is not a substitute for psychotherapy, counselling, medical treatment, psychiatric care, or crisis support. Although Jenine Shaw has professional education and experience in psychotherapy, purchasing or participating in coaching does not establish a psychotherapist-client relationship. Coaching clients are not receiving psychotherapy or healthcare services. You remain responsible for determining whether coaching is appropriate for your needs. If concerns arise that fall outside the scope of coaching, you may be encouraged to seek support from a qualified medical, mental-health, legal, financial, or other appropriate professional. This website and its services are not intended to provide emergency or crisis support. If you are experiencing an emergency or believe that you or another person may be in immediate danger, contact 911, your local emergency services, or an appropriate crisis service.

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5. Coaching and Psychotherapy Services

Coaching and psychotherapy are separate services. Each has its own purpose, scope, intake process, informed-consent requirements, policies, and professional relationship. Submitting an inquiry, booking a consultation, completing a form, or making a payment does not by itself establish a coaching or psychotherapy relationship

Coaching Services: A coaching relationship begins only after you have completed any required intake process, agreed to the applicable coaching agreement, and received confirmation that coaching services will begin. The coaching agreement may outline additional terms relating to session frequency, scheduling, payments, cancellations, communication between sessions, confidentiality, termination, and the responsibilities of each party. Coaching is a collaborative process. You remain responsible for your own decisions, actions, participation, and results.

 

Psychotherapy Services: A psychotherapy relationship begins only after you have completed the applicable intake and informed-consent process, agreed to the psychotherapy service agreement and relevant practice policies, and received confirmation that psychotherapy services will begin. Psychotherapy services are provided in accordance with applicable laws, professional standards, and regulatory requirements. The psychotherapy agreement and informed-consent materials may address matters including the nature and scope of services, fees, scheduling, cancellations, privacy, confidentiality and its legal limits, recordkeeping, communication, emergency procedures, and termination of services. Psychotherapy is not appropriate for every person or circumstance. Where your needs fall outside the therapist’s competence, scope of practice, service format, or ability to provide appropriate care, you may be referred to another qualified professional or service.
 

Additional Service Agreements: The specific agreement and informed-consent documents applicable to the service you receive form part of the terms governing that professional relationship. If a separate coaching or psychotherapy agreement conflicts with these general Terms of Service, the service-specific agreement will govern matters directly related to that service.

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6. No Guarantees
I aim to provide thoughtful, ethical, and high-quality coaching, psychotherapy, content, and products. However, no particular outcome or result can be promised or guaranteed. The results of coaching and psychotherapy vary from person to person and may be affected by many factors, including your individual needs, circumstances, goals, participation, therapeutic or coaching fit, available supports, and events outside either party’s control. Participating in coaching or psychotherapy does not guarantee that you will achieve a particular personal, emotional, relationship, professional, financial, health, or other outcome. Testimonials, examples, client experiences, and descriptions of potential benefits are provided for illustrative purposes only. They do not represent promises or guarantees that you will experience the same or similar results.

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7. Purchases and Payments

Prices for coaching services and digital products are displayed in US Dollars unless otherwise stated. Psychotherapy services are charged in Canadian dollars. By submitting payment information, you confirm that you are authorized to use the selected payment method and agree to pay all applicable charges. Payments may be processed by third-party payment providers. I do not directly store complete credit or debit card information when payments are handled through these providers. You are responsible for providing accurate billing, contact, and account information and for updating that information when necessary. Any applicable taxes, fees, or currency-conversion charges may be added to your purchase or charged by your payment provider. I reserve the right to correct pricing errors and to cancel or refuse an order where a price, product description, or other material information was displayed incorrectly. Where an order is cancelled after payment due to an error on my part, the applicable payment will be refunded.

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8. Refund Policy

Except where required by applicable law, all purchases are final and non-refundable.

Digital Products: Due to the immediate-access and downloadable nature of digital products, eBooks, workbooks, templates, and other downloadable resources, refunds, returns, and exchanges are not offered once a purchase has been completed or access has been provided. You are responsible for reviewing the product description and determining whether a product is suitable for your needs before purchasing it. A refund will not ordinarily be provided because you changed your mind, did not use the product, expected different information, or experienced circumstances unrelated to the delivery or quality of the purchased product. If you experience a technical problem accessing a product, receive the wrong product, are charged incorrectly, or believe that a product was materially misrepresented, please get in contact (contact@jenineshaw.com) and I will make reasonable efforts to correct the issue.

 

Coaching Services: Payments for coaching services are non-refundable once the applicable coaching period or session has begun, except where required by law or expressly stated in a separate coaching agreement. Scheduling, cancellation, missed-session, unused-session, renewal, and termination policies will be outlined in the coaching agreement or booking information provided before services begin. Ending coaching does not automatically create a right to a refund for services already delivered, sessions missed, time reserved, or a billing period that has already begun.

Nothing in this refund policy limits any non-waivable rights or remedies available to you under applicable consumer-protection law.

 

Psychotherapy Services: Fees for psychotherapy sessions that have already taken place are non-refundable, except where required by law or where a billing error has occurred. Fees associated with missed appointments or late cancellations will be handled in accordance with the cancellation policy outlined in the psychotherapy service agreement and informed-consent documents provided before services begin. Insurance coverage, direct billing, or reimbursement by an insurance provider is not guaranteed. You remain responsible for any portion of the fee that is not covered or reimbursed by your insurer. If you believe that you were charged incorrectly, charged more than once, or billed for a service you did not receive, please contact contact@jenineshaw.com so the matter can be reviewed.

 

9. Digital Product Licence

When you purchase a digital product, you receive a limited, revocable, non-exclusive, non-transferable licence to access and use that product for your own personal and non-commercial use. Purchasing a product does not transfer ownership of the product, its content, its design, or any related intellectual-property rights to you. Unless you have received prior written permission, you may not:

• Copy, reproduce, republish, or redistribute the product

• Resell, sublicense, rent, or commercially exploit the product

• Share the product, download link, login information, or files with another person

• Upload the product to a shared drive, membership library, database, file-sharing platform, artificial-intelligence system, or public website

• Remove copyright, trademark, attribution, or other ownership notices

• Modify the product and present it as your own

• Use the product to create a competing product or service

• Use worksheets, exercises, frameworks, or teaching materials with clients, groups, students, or customers for commercial purposes

A separate licence or written authorization is required for professional, organizational, group, classroom, or commercial use. I may suspend or terminate access to a digital product if I reasonably believe that these licence terms have been violated.

 

10. Intellectual Property

Unless otherwise stated, all content available through this website is owned by or licensed to Jenine Shaw and is protected by applicable copyright, trademark, and intellectual-property laws. This includes, without limitation:

• Website copy and page content

• Blog posts and newsletters

• eBooks, guides, worksheets, and digital products

• Coaching materials and frameworks

• Graphics, logos, branding, photographs, audio, and video

• Course, program, product, and service names

• Downloads, templates, exercises, and presentations

You may read and share links to publicly available website pages for personal and non-commercial purposes. You may not copy, reproduce, publish, adapt, distribute, sell, licence, scrape, or commercially use any website content without my prior written permission, except where permitted by law. Brief quotations may be used for commentary, review, or other legally permitted purposes when appropriate credit and a link to the original source are provided.

 

11. User Submissions and Communications

If you submit a contact form, questionnaire, testimonial, comment, feedback, review, or other material, you confirm that the information is accurate to the best of your knowledge and that you have the right to provide it. You retain ownership of original material that you submit.

Submitting an inquiry, application, intake form, or message does not guarantee that I will respond, accept you as a client, provide services, or enter into a professional relationship with you. If you voluntarily submit a testimonial or provide written permission for one to be used, you grant me permission to reproduce, edit for length or clarity without materially changing its meaning, and display the approved testimonial through my website and marketing channels. The level of identifying information included will be based on the permission you provide.

 

12. Third-Party Websites and Services

This website may contain links to third-party websites, platforms, products, services, books, resources, or social media pages. These links are provided for convenience or informational purposes. Unless expressly stated, linking to a third party does not mean that I own, control, endorse, or accept responsibility for that third party. I am not responsible for the availability, accuracy, security, privacy practices, terms, products, services, or content of third-party websites or platforms. Your use of a third-party service is governed by that provider’s own policies and terms. You should review those terms before submitting personal information or completing a transaction.

 

13. Affiliate Links and Sponsored Content

Some content may include affiliate links or sponsored recommendations. This means I may receive a commission, fee, product, or other benefit if you make a purchase or take an action through a particular link. Where applicable, affiliate or sponsored relationships will be disclosed in or near the relevant content. Any opinions expressed remain my own. You are responsible for evaluating whether a third-party product or service is appropriate for you before purchasing it.

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14. Website Availability and Accuracy

I make reasonable efforts to keep this website and its content accurate, current, secure, and available. However, I do not guarantee that the website will always be uninterrupted, error-free, complete, or free from technical problems. Content may occasionally contain typographical errors, outdated information, broken links, or other inaccuracies. I may correct, update, remove, or change content at any time without notice. I may modify, suspend, discontinue, or restrict access to any part of the website, product, or service when reasonably necessary. You are responsible for maintaining appropriate technology, internet access, software, and security measures needed to access the website and digital products.

 

15. Disclaimer of Warranties

To the fullest extent permitted by applicable law, this website and its content, products, and services are provided on an “as is” and “as available” basis. I do not make warranties or representations that the website, its content, products, or services will be uninterrupted, error-free, completely secure, suitable for every person, or capable of producing a specific result. Nothing in these terms excludes a warranty, condition, right, or remedy that cannot legally be excluded.

 

16. Limitation of Liability

To the fullest extent permitted by applicable law, Jenine Shaw will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising from or relating to your use of, inability to use, or reliance on this website, its content, products, or services. This includes losses arising from decisions made based on general website content, lost data, business interruption, lost opportunities, third-party services, unauthorized access, or technical problems. Where liability cannot legally be excluded, my total liability relating to a particular paid product or service will be limited, to the extent permitted by law, to the amount you paid directly for that product or service. Nothing in these terms excludes or limits liability where doing so would be prohibited by law.

 

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Jenine Shaw from third-party claims, liabilities, losses, damages, and reasonable expenses arising from your unlawful use of the website, your violation of these terms, your infringement of another person’s rights, or your unauthorized reproduction or distribution of protected content.

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18. Changes to These Terms

I may update these Terms of Service periodically to reflect changes to the website, products, services, business practices, or legal obligations. The revised terms will be posted on this page with an updated effective date. Your continued use of the website after updated terms have been posted means that you accept the revised terms. Material changes affecting an active paid service may also be communicated directly where appropriate.

 

19. Governing Law

These terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles. Subject to any rights you may have under applicable consumer-protection law, disputes relating to these terms will be brought before the courts located in Ontario, Canada.

 

20. Severability

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

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21. No Waiver

A delay or failure to enforce any provision of these terms does not waive the right to enforce that provision or any other provision in the future.
 

22. Contact

Questions about these Terms of Service may be directed to: contact@jenineshaw.com